Saturday, May 18, 2013

Lodge your grievances online at for punjab state

PB-PGRAMS (Public Grievances Redress and Monitoring System of Punjab),a customised version of CPGRAMS, is Launched by Chief Secretary of Punjab state
PB-PGRAMS can be accessed at or

This online application provides the means and way to
       -File up/Lodge public grievances.
       -To Set up reminder about the grievances.
       -To know the action status of their filing.

The grievances filing page has the following fields to fill
       - Department to which petition pertains(Select any one of the below)
             a.       Chief Minister Office
              b.      Deputy Chief Minister office
              c.       Chief Secretariat Office
              d.      State Public Grievances office
              e.      State Govt Department
              f.        Deputy Commissioner Office(DC Office)
       - Name
       - Gender
       - Complaint Category
       - Password needed (Yes/No)
       - Address for correspondence
       - Email Id
       - Mobile No
       - Grievances details(you can fill up the complete details of grievances)
       - Remedial Action(here you can give suggestion for dealing with complaint)
       - If You have relevant document you can upload it.

Finally Submit the form with following details provided.
           Once the values are provided you can submit the form wherein registration number is provided with which you can check  the status of the grievances, accessing the following form.

There are  provisions to select language punjabi / english  and   to change the password for the registration of public's grievances.


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